Some of the third-party apps that are available in App Hub include products from email marketing service provider MailChimp, e-commerce software developer Shopify and Jira, which creates project management software. SMBs have to make a lot of choice and we want to make sure that their data is integrated so they make the right decisions," Seka said. "Small companies just can't spend a lot of time and energy on IT infrastructure or systems management. This forces users to access multiple apps to gather relevant data, a situation that can hurt service efforts if employees miss information that's stored across disparate cloud applications.
The challenge, though, is that many of these apps don't work together and small companies lack the resources to integrate this information. Small companies use many cloud services and need to a way to centrally organize data to provide good customer service, said Leyla Seka, senior vice president and general manager of. Called App Hub, the store offers 50 apps from Salesforce partner companies that handle functions including group chat, social monitoring, language translation and e-commerce analytics.Ĭustomer data from these apps can eventually be integrated with via new technology called Canvas, a feature that can lead to better customer service, according to a executive. “We’re working to expand those options by building on the five-year success of Talkdesk for Salesforce to also offer Talkdesk for Service Cloud Voice, providing businesses with greater choice in meeting their unique needs.Users of, Salesforce's cloud-based customer service product for small and medium-size businesses, now have an app store designed just for them. ”At many organisations, work teams live in Salesforce day in and day out, and are looking for more ways to bring their contact center solution into that environment,” said Charanya Kannan, chief product and engineering officer, Talkdesk. Talkdesk for Salesforce gives agents advanced features such as screen pops, SSO, outbound caller ID, Lightning Flow automations, intelligent routing, and more. Talkdesk for Salesforce integrates CX Cloud seamlessly to offer robust contact center functionality, personalized engagement on any channel, and integration to Sales and Service Clouds. With Talkdesk for Salesforce, powered by Talkdesk CX Cloud, and Talkdesk for Service Cloud Voice, both now readily available on the Salesforce AppExchange, customers can choose the solution that best fits their needs. The Talkdesk for Service Cloud Voice AppExchange listing expands the Talkdesk offerings currently available to customers.
Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalised service.
Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Talkdesk, Inc, the global customer experience company, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service Cloud Voice product.
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